Last updated: 12/02/2026

 

1. Introduction

Wag and Wander (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data in accordance with:The UK General Data Protection Regulation (“UK GDPR”); and The Data Protection Act 2018.This policy applies to all clients, prospective clients and website users. By engaging our services, submitting information to us, or using our website, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.

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2. Data Controller

For the purposes of data protection legislation, Wag and Wander is the Data Controller of your personal data.

Contact details:

Wag and Wander


Hampshire, England


Email: wagandwanderhampshire@gmail.com


Telephone: 07369263304

 

3. The Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Client Information: Full name; Residential address; Email address; Telephone number; Emergency contact details

3.2 Pet Information: Pet name; breed and age; Veterinary practice details; Behavioural information; Medical or dietary information relevant to care

3.3 Access and Security Information: Where services require entry to your property: Key holding arrangements; Alarm codes or entry instructions (if voluntarily provided); Lockbox details

3.4 Service and Financial Information: Booking history; Service notes; Payment records; Correspondence relating to services

We do not intentionally collect any special category personal data relating to clients unless voluntarily provided and strictly necessary for service provision.

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4. How We Collect Personal Data

We collect personal data when you: Complete enquiry; booking or intake forms; Contact us by email, telephone or message; Enter into a service agreement with us; Use our website.

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5. Lawful Basis for Processing

We process personal data under the following lawful bases pursuant to Article 6 UK GDPR:

Contractual necessity – where processing is necessary to perform a contract with you or take steps prior to entering into a contract.

Legal obligation – where processing is necessary to comply with legal or regulatory requirements (e.g., accounting and tax obligations).

Legitimate interests – where processing is necessary for the legitimate interests of operating and protecting our business, provided such interests do not override your rights and freedoms.

Consent – where you have given clear consent for specific processing activities (e.g., marketing communications, where applicable).

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6. How We Use Personal Data

We use personal data for the following purposes:To provide dog walking and pet care services; To manage bookings and client communications; To ensure the safety and welfare of pets; To administer key holding and property access; To process payments and maintain financial records; To comply with insurance requirements; To comply with legal and regulatory obligations.

We do not sell, rent or trade personal data to third parties.

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7. Key Holding and Property Security

Where keys, alarm codes or access details are provided:Keys will be stored securely and, where possible, coded without identifiable address information. Access details will be treated as strictly confidential. Such information will be used solely for the purpose of providing agreed services. Reasonable organisational and technical measures are in place to safeguard property security information.

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8. Data Sharing

We may share personal data only where necessary with: Our insurer (for claims or risk management purposes); Our accountant or professional advisers; Veterinary professionals in the event of emergency; Law enforcement or regulatory authorities where legally required

We do not transfer personal data outside the United Kingdom.

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9. Data Security

We implement appropriate technical and organisational measures to protect personal data, including: Password-protected electronic devices; Secure email systems; Restricted access to client information; Secure storage of any paper documentation.

While we take reasonable steps to protect personal data, no system can be guaranteed to be completely secure.

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10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and insurance requirements. Client records are typically retained for up to six (6) years following the termination of services, after which they will be securely deleted or destroyed.

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11. Your Data Protection Rights Under UK GDPR

You have the right to:Request access to your personal data; Request rectification of inaccurate or incomplete data; Request erasure of your personal data (subject to legal limitations); Request restriction of processing; Object to processing based on legitimate interests; Request data portability where applicable; Requests should be submitted in writing to the contact details provided above.

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12. Complaints

If you are dissatisfied with how your personal data is handled, you have the right to lodge a complaint with the: Information Commissioner's Office

Website: https://www.ico.org.uk

 

13. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time to reflect legal or operational changes. The most current version will always be available upon request or published on our website.